{"id":15,"username":"trish_blk9","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-09 10:31:10\",\"msg\":\"Error happens while checking\"},{\"sender\":\"system\",\"time\":\"2020-07-09 10:32:05\",\"msg\":\"Error happens while checking\"},{\"sender\":\"system\",\"time\":\"2020-07-09 10:32:15\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-09T08:31:10.000000Z","updated_at":"2020-07-09T08:32:15.000000Z","down_click":0,"slow_click":0}