{"id":36,"username":"tefo_phase4","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-26 13:23:16\",\"msg\":\"ping to 172.22.65.1 time=2ms loss=0%<br>ping to 172.22.65.1 time=2ms loss=0%<br>ping to 168.167.253.20 time=44ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-26 13:23:17\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-26 13:24:58\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-07-26 13:25:08\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-26T11:23:16.000000Z","updated_at":"2020-07-26T11:25:08.000000Z","down_click":0,"slow_click":0}