{"id":2,"username":"resego_mogo","total_data":"[{\"sender\":\"system\",\"time\":\"2020-06-29 19:03:03\",\"msg\":\"ping to 172.22.27.1 time=7ms loss=0%<br>ping to 172.22.33.1 time=9ms loss=0%<br>ping to 10.7.30.100 time=6ms loss=100%<br>ping to 168.167.253.20 time=251ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:03:05\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:03:54\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:04:54\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:06:20\",\"msg\":\"ping to 172.22.27.1 time=25ms loss=0%<br>ping to 172.22.33.2 time=13ms loss=0%<br>ping to 10.7.30.100 time=19ms loss=100%<br>ping to 168.167.253.20 status=no route to host loss=100%\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:06:22\",\"msg\":\"2-Good day, we received a message that your internet is down and upon checking\\n                    the results we noticed that one of our lines is down so system has connected \\n                    you to a temporary line until your line is restored so please test your internet. \\n                    Support has been notified of the issue. Please click the Status OK button if all is well\\n                    else click the Internet Down button again so that the issue is handled by our support team \\n                    and please do give them time to respond. We apologise for the incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-06-29 19:06:57\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:21\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:21\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:26\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:31\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:40\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:43\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:32:48\",\"msg\":\"2-Good day, wireless router is off\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:33:15\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:33:36\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:33:47\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:35:05\",\"msg\":\"2-Good day, we received a message that your internet is Slow for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Slow button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 13:58:09\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-06-29T17:03:03.000000Z","updated_at":"2020-07-06T11:58:09.000000Z"}