{"id":35,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-10 02:47:38\",\"msg\":\"ping to 172.22.84.1 time=26ms loss=0%<br>ping to 172.22.29.10 time=9ms loss=0%<br>ping to 172.22.33.1 time=24ms loss=0%<br>ping to 168.167.253.20 time=29ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-10 02:47:39\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-10 02:47:44\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-10 02:48:33\",\"msg\":\"Can't connect to anywhere or Error happens while checking\"},{\"sender\":\"system\",\"time\":\"2020-07-10 02:48:34\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-07-10 02:52:36\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-10T00:47:38.000000Z","updated_at":"2020-07-10T00:52:36.000000Z","down_click":0,"slow_click":0}