{"id":18,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-09 21:43:28\",\"msg\":\"ping to 172.22.84.1 time=15ms loss=0%<br>ping to 172.22.29.10 time=2ms loss=0%<br>ping to 172.22.33.1 time=39ms loss=0%<br>ping to 10.5.64.1 time=21ms loss=0%<br>ping to 168.167.253.20 time=361ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-09 21:43:29\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-10 01:32:58\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-09T19:43:28.000000Z","updated_at":"2020-07-09T23:32:58.000000Z","down_click":0,"slow_click":0}