{"id":17,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-09 21:37:22\",\"msg\":\"ping to 172.22.84.1 time=14ms loss=0%<br>ping to 172.22.29.10 time=7ms loss=0%<br>ping to 172.22.33.1 time=31ms loss=0%<br>ping to 10.5.64.1 time=10ms loss=0%<br>ping to 168.167.253.20 time=336ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-09 21:37:23\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-09 21:42:51\",\"msg\":\"ping to 172.22.84.1 time=9ms loss=0%<br>ping to 172.22.29.10 time=6ms loss=0%<br>ping to 172.22.33.1 time=43ms loss=0%<br>ping to 10.5.64.1 time=16ms loss=0%<br>ping to 168.167.253.20 status=timeout loss=100%\"},{\"sender\":\"system\",\"time\":\"2020-07-09 21:43:18\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-09T19:37:22.000000Z","updated_at":"2020-07-09T19:43:18.000000Z","down_click":0,"slow_click":0}