{"id":13,"username":"ntesang","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-08 11:11:02\",\"msg\":\"ping to 172.22.84.1 time=21ms loss=0%<br>ping to 172.22.29.10 time=4ms loss=0%<br>ping to 172.22.33.1 time=386ms loss=0%<br>ping to 168.167.253.20 time=129ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:11:04\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:11:12\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:11:54\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:12:11\",\"msg\":\"ping to 172.22.84.1 time=42ms loss=0%<br>ping to 172.22.29.10 time=13ms loss=0%<br>ping to 172.22.33.1 time=409ms loss=0%<br>ping to 10.5.64.1 time=3ms loss=0%<br>ping to 168.167.253.20 time=30ms loss=0%\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:12:12\",\"msg\":\"Good day, we received a message that your internet is down and upon checking\\n                    the results it displayed that your internet is working fine. Please click the Status Ok button\\n                    if all is well else click the Internet Down button again for alternative solution.\"},{\"sender\":\"system\",\"time\":\"2020-07-08 11:17:12\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-08T09:11:02.000000Z","updated_at":"2020-07-08T09:17:12.000000Z"}