{"id":6,"username":"kenole_mpowe","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-06 14:12:24\",\"msg\":\"2-Good day, wireless router is off\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:12:40\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:13:05\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:13:15\",\"msg\":\"2-Good day, we received a message that your internet is down for the second time so we have moved you\\n                    to a temporary link while our support team looks into issue so u can now test your internet. \\n                    Please click the Status Ok button if all is well else click the Internet Down button again so that\\n                    the issue is handled by our support team and please do give them time to respond. We apologise for the\\n                    incovinience.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:13:50\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-06T12:12:24.000000Z","updated_at":"2020-07-06T12:13:50.000000Z"}