{"id":4,"username":"kenole_mpowe","total_data":"[{\"sender\":\"system\",\"time\":\"2020-07-06 14:05:05\",\"msg\":\"2-Good day, wireless router is off\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:05:24\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:06:15\",\"msg\":\"Sorry cannot send message again since support has already been notified.\"},{\"sender\":\"system\",\"time\":\"2020-07-06 14:08:53\",\"msg\":\"Thanks for your update so ticket will be resolved to closed\"}]","created_at":"2020-07-06T12:05:05.000000Z","updated_at":"2020-07-06T12:08:53.000000Z"}